PRIVACY POLICY – Velo: Fast AI Video Maker
This Privacy Policy describes how Creations LLC (“we”, “our”, “us”) collects, uses, and protects your information when using Velo – Fast AI Video Maker.
1. Information We Collect
a. Information You
Provide Prompts, video descriptions, or text inputs
Uploaded images and media files
Account email or profile information (if applicable)
b. Automatically Collected Information
Device information (model, OS version, language)
Usage analytics, interactions, session logs
Crash data and performance statistics
IP address (for security and abuse prevention)
c. Payment Information
Payments are handled exclusively by Apple and Google. We do not store or access your credit card or billing information.
2. How We Use Your Information
We use your data to:
Generate videos based on your prompts, images, and templates
Improve service performance and user experience
Provide customer and technical support
Detect, prevent, and address misuse
Ensure compliance with laws and platform policies
We do not sell personal information to third parties.
3. AI Processing and Content Handling
To generate videos:
Your prompts and uploaded images may be transmitted securely to cloud-based AI models
Content is used solely to generate your requested output
We do not use your content to train public AI models unless you explicitly consent
Your generated videos may be temporarily stored for delivery to your device.
4. Sharing of Information
We may share limited information with:
Cloud computing partners
AI processing vendors
Analytics and diagnostic tools
Legal authorities when required
We do NOT share user data with advertisers.
5. Data Retention
Uploaded media is stored only as long as needed for processing
Account-related data is retained until you request deletion
You may request data removal by emailing us at support@lumiveo.app
6. Data Security
We implement industry-standard security measures, including:
Encrypted data transfer
Access controls
Secure servers and cloud infrastructure
However, no system is 100% secure.
7. Children’s Privacy
Velo is not intended for children under 13.
We do not knowingly collect personal data from minors.
If you believe a minor has used the App, contact us for removal.
8. Your Rights
Depending on your region (GDPR, CCPA, etc.), you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion
Restrict certain types of processing
Send your request to support@lumiveo.app .
9. Third-Party Links
The App may include links to third-party websites.
We are not responsible for their content or privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
Material changes will be communicated through the App or our website.
11. Contact Information
For questions or privacy requests: 06-B Santa Fe, NM 87505